If you wish to return standard wallpaper rolls bought from our online store, we'll be happy to refund or exchange a product providing, it's in fully resalable condition. We are unable to accept returns of part orders (5 rolls/metres) of wallpaper due to supplier restrictions. Wallpaper returns are subject to a 30% restocking charge excluding our shipping charges. Returns should be made within 30 days of purchase and in original, undamaged and unopened packaging.
Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charges.
Faulty wallpaper
If your parcel arrives damaged then please refuse deliver, clearly state to the driver reason for refusal; if you accept receipt of a damaged parcel then we are unable to raise this with our courier company.
Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the product labels and / or packaging until you have finished decorating.
If you discover a fault, you will be asked to send a photograph of the Product clearly showing the fault along with a description of the fault and a photo of the product packaging if the Product arrived damaged.
Where a Product is inspected and deemed to be faulty; we will arrange collection at our cost. If the product is defective in any way or has a fault, a full replacement or refund will be made provided it has not been applied to the wall.
A refund will not be issued once the product has been hung / cut and / or applied to the wall. We also cannot be held responsible for decorators’ costs when goods are not inspected prior to hanging.
All glitter wallpaper is bespoke and made to order.
Orders placed for these products are non-refundable and cannot be exchanged for other colours. We are unable to refund these products once they have been cut and applied to the wall. We advise that samples are purchased prior to ordering any product.
Glitter wallpaper products must be opened upon receipt and thoroughly inspected within 24 hours of receipt of delivery. Your order must be rolled out and inspected in its entirety for faults or shading differences. In lighter shades of glitter wallpaper there may be darker flecks visible; these are part of the manufacturing process and therefore not a defect of the Product and can normally be brushed out with a soft brush.
If your parcel arrives damaged then please refuse deliver; if you accept receipt of a damaged parcel then we are unable to raise this with our courier company.
Where items have been applied to the wall / cut into lengths no refunds will be given. No decorators costs will be reimbursed where a faulty Product has been applied to the wall and our decorating instructions have not been followed.
Any faults should be reported immediately via email stating your order number together with photographs for inspection. Should you product deemed to be faulty once our Quality Control Team have reviewed your case then you will be offered a replacement.
All of the faulty Product is to be returned to us in original packaging in its entirety. Returns will be borne at our cost only where items are faulty.
