If you wish to return standard wallpaper rolls bought from our online store, we'll be happy to refund or exchange a product providing, it's in fully resalable condition *subject to the returns conditions set within each brand.
We are unable to accept returns of part orders (5 rolls/metres) of wallpaper due to supplier restrictions. Wallpaper returns are subject to a minimum 30% restocking charge excluding our shipping charges. Returns should be made within 30 days of purchase and in original, undamaged and unopened packaging.
Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charges.
Faulty wallpaper
If your parcel arrives damaged then please refuse deliver, clearly state to the driver reason for refusal; if you accept receipt of a damaged parcel then we are unable to raise this with our courier company.
Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the product labels and / or packaging until you have finished decorating.
If you discover a fault, you will be asked to send a photograph of the Product clearly showing the fault along with a description of the fault and a photo of the product packaging if the Product arrived damaged.
Where a Product is inspected and deemed to be faulty; we will arrange collection at our cost. If the product is defective in any way or has a fault, a full replacement or refund will be made provided it has not been applied to the wall.
A refund will not be issued once the product has been hung / cut and / or applied to the wall. We also cannot be held responsible for decorators’ costs when goods are not inspected prior to hanging.
All glitter wallpaper is bespoke and made to order.
Orders placed for these products are non-refundable and cannot be exchanged for other colours. We are unable to refund these products once they have been cut and applied to the wall. We advise that samples are purchased prior to ordering any product.
Glitter wallpaper products must be opened upon receipt and thoroughly inspected within 24 hours of receipt of delivery. Your order must be rolled out and inspected in its entirety for faults or shading differences. In lighter shades of glitter wallpaper there may be darker flecks visible; these are part of the manufacturing process and therefore not a defect of the Product and can normally be brushed out with a soft brush.
If your parcel arrives damaged then please refuse deliver; if you accept receipt of a damaged parcel then we are unable to raise this with our courier company.
Where items have been applied to the wall / cut into lengths no refunds will be given. No decorators or product costs will be reimbursed where Product has been applied to the wall and our decorating instructions have not been followed.
Any faults should be reported immediately via email stating your order number together with photographs for inspection. Should you product deemed to be faulty once our Quality Control Team have reviewed your case then you will be offered a replacement.
All of the faulty Product is to be returned to us in original packaging in its entirety. Returns will be borne at our cost only where items are faulty.
If you use a photo online that uses the tag #BestWallpaperPlace or mentions 'The Best Wallpaper Place' in your social media then you agree to the following:-
If you don't agree to the above terms then please do not submit your content or respond to our request to use #YESBestWallpaper
You grant The Best Wallpaper Place and its third-party service providers who provide content management services as unlimited, non-exclusive, assignable, sub-licenable, perpetual royalty free licence, worldwide licence to copy, reproduce, publish, sub-licence, display, perform, distribute, archive, edit, adapt, modify and otherwise use the photos you submit, post or have already posted mentioning 'The Best Wallpaper Place' in connection with any promotional or other activities that they undertake including but not limited to use on its Website and social channels.
This means that by submitting your photo or responding with yes, that The Best Wallpaper Place gets an unlimited right to use the photos you have submitted, tagged or mentioned The Best Wallpaper Place as digital or non-digital content. The use includes for example the use of the photos on our Website, event activations, on emails and internal communications or on the use of billboards, posters and for postings on The Best Wallpaper Place social media accounts. We may exercise our rights anywhere in the world and our licence is perpetual, meaning that it lasts for an indefinite period of time.
Our licence is non-exclusive, meaning that you can still use your photo for your own purposes and let other use them for their purposes too. In return, you release and discharge The Best Wallpaper Place from all and any obligation to pay you in connection with our use of your photos as described above and any of the intellectual property rights contained therein for the purposes described in this notice.
Your photos will be viewed by others and you have the opportunity to inspire others with your own design flair and creativity.
Why do we use your Personal Data
We want to share and inspire others by showing how The Best Wallpaper Place products look within real homes, and will use your personal data to share user generated content by uploading the photo that you submit.
WHAT TYPES OF PERSONAL DATA DO WE PROCESS?
In reaching out to you about your photos, we will process your personal information which will include your name, social media name, handle or by-line image, caption, physical address if available, email address (if available), IP address and geo location (if available0), together with other identifying information which your photo may reveal. If you don't submit your personal data we won't be able to use your photos.
Please see our Privacy Policy for more information on how we process your personal data.
CAN I CHANGE MY MIND?
Yes, you simply revoke the granting of these rights to The Best Wallpaper Place by sending us an email to sales@thebestwallpaperplace.com. You can also contact us to request details of your personal information we hold. You can find more information on your rights in our Privacy Policy.
LIMITATION OF LIABILITY FOR THE USE OF YOUR PHOTOGRAPHS
You agree to release, discharge and agree to hold The Best Wallpaper Place and any person acting on The Best Wallpaper Place's behalf, harmless from all claims, demands, liabilities whatever in connection with the use of your photo.
To the maximum extend permitted by law, we exclude all liability in relation to the use of your photos as described above.