1. These terms and conditions (these "Terms") (together with our Privacy Policy and Cookies Policy) tell you information about us and set out the legal terms and conditions on which we sell products (“Products”) listed on our website www.thebestwallpaperplace.com (“Website”) to you.
2. These Terms will apply to any contract for the sale of Products by us to you ("Contract"). Please read these Terms carefully and make sure that you understand them before ordering Products from our Website.
3. We updated these Terms in October 2019.
4. Please note that before placing an order you will be asked to agree to these Terms. If you do not accept these Terms in full, you will not be able to order Products from our Website.
5. When certain words and phrases are used in these Terms, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the paragraph of these Terms where it was defined. You can find these meanings by looking at the sentence where the defined term is in bold text, and is included in brackets and speech marks.
6. When we refer to "we", "us" or "our" we mean The Best Wallpaper Place. When we refer to "you" or "your" we mean you, the person buying Products from our Website.
7. We have used headings to help you understand these Terms and to easily locate information. These Terms, and any Contract between you and us, are only available in the English language. We will not file copies of the Contract between you and us so we recommend that you print or save a copy of these Terms for your records (but please note that we may amend these Terms from time to time).

1. We are The Best Wallpaper Place, a company registered in England and Wales with company registration number 5313723 and we operate the Website. Our registered office and principal place of business is at Cream & Browne Lifestyle, Unit 17 Britannia Industrial Estate, Britannia Way, Lichfield Staffordshire and our VAT number is GB 850721637.
2. If you would like to contact us, please use the details on the Contact Us page of our Website and we will be happy to assist you.
3. If we have to contact you we will call you or write to you at the email address or postal address you provided in the Order.
4. The words “writing” or “written” in these Terms includes emails.

1. We are committed to supplying high quality products. For more information on our Products please visit each of the Products pages on our Website.
2. We have made every effort to display the Products as accurately as electronic media will allow, however the images of the Products on our Website are for illustrative purposes only. We cannot guarantee an exact match of the on-screen appearance to the actual Products, which may vary slightly from those images depending on your screen settings and resolution.
3. Each Product is sold subject to its description. We will take all reasonable care to ensure that all details and descriptions of Products are correct at the time when the relevant information was entered on to the Website system. Although we aim to keep the Website as up to date as possible, the information, including Product descriptions, appearing on the Website at a particular time may not always reflect the position at the exact moment you place an order. The dimensions given are written for your guidance. 
4. We do not hold stocks of any of our designer wallpapers.  We purchase direct from suppliers.  If an item is out of stock or discontinued we will be unable to source it for you.  We do carry stocks of our glitter wallpaper but this changes daily.  If your order is urgent please call to check latest stock levels.
5. All Products shown on our Website are subject to availability. If a Product you have ordered is temporarily unavailable we will inform you by email as soon as possible and offer you a substitute item. You can then decide whether you would like the substitute item or whether you would prefer to cancel your order (in which case we will provide you with a full refund). If we do not receive a response from you by the time that your order needs to be dispatched for delivery, we will assume you are satisfied with the substitute item offered and we will deliver the Products to you.
6. For wallpaper Products available to purchase on the Website, we are able to send samples out by post. Samples are charged at 75p with free delivery in the UK. If we send the samples outside the UK, a postage charge will apply. Details of these charges are displayed at checkout on our Website. Samples are usually supplied in A4 size for wallpapers and A6 size for glitter wallpaper.
7. Due to the manufacturing process of our glitter wallpaper customers should be aware that shading difference can occur between batches.  When ordering samples please be aware that the colour you order may come from a different roll / batch and will have a slight colour variation to the actual product ordered.  If you require a specific colour match based on the sample you have received, please contact us and request a cutting from our current batch stock to check for any shading variation prior to placing orders.

1. We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirements. 
2. If you’d like to change and / or cancel your order, please let us know within one hour of ordering and where applicable we will refund you. Customers are advised that bespoke and special orders (e.g. products sold by the metre) such as (but not limited to) Brian Yates, Armani, Arte, Cole & Son and our glitter wallpaper cannot be changed, cancelled and/or refunded once an order is placed. We will let you know if the change you wish to make is possible and where applicable offer a full refund.
3. If the changes you wish to make are possible, we will let you know about any changes to the price of the Products, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm if you wish to go ahead with the change.

1. If you buy Products from our Website, you will be asked to register and create an account with us. This will allow you to fully enjoy our Website and enable us (acting in accordance with our Privacy Policy and Cookies Policy) to customise your experience, making shopping easier for you.
2. By creating an account, you can choose to store your information for easier and faster checkout, store and edit your delivery addresses and billing information and review your previous purchases and order history.
3. When you register or buy Products through our Website, you will be required to provide certain information including your name, phone number, email address and an address for delivery of the Products. You will also be required to provide valid details of a credit or debit card which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You confirm that all information you provide to us at any time is true, accurate and complete. If the amount due from you for your order cannot be debited or charged to the credit or debit card you have provided, for whatever reason, your order will be cancelled.
4. We do not store your credit card data.  Details of the information we do store in relation to processing your order can be found in our Privacy Policy.

1. Our order process on our Website allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. In particular, please check the quantities of each of the Products in your order. Please also be aware that some products e.g. glitter and special order products are sold by the metre.
2. By clicking the "Paypal Checkout" or "Proceed to Payment" button you are committing to buy and pay for the Products in your order. This is an offer from you to enter into a Contract with us to buy the Products in your order. The Contract is subject to these Terms and you accept these Terms when placing your order.
3. After you place an order, you will receive an email from us acknowledging that we have received your order and confirming the Products ordered, delivery option chosen, delivery address and any special instructions ("Order Confirmation"). Only the Products listed in the Order Confirmation are included in the Contract between you and us. If there are any errors in the Order Confirmation, please contact us as soon as possible using the details on the dedicated Contact Us page of our Website.
4. We supply the Products from our Website for domestic and private use. We offer an exclusive pricing structure for commercial projects.  If you are an interior designer, visual merchandiser or specifier then please contact us to discuss specific terms.
5. In respect of booking decorators.  Customers are advised that stock levels should be checked before ordering any Products.  We are not responsible for incurred costs where decorators are booked prior to receipt of your order or Products as stock levels change daily.

1. We may offer certain promotions in relation to particular Products for eligible customers from time to time. If you have a promotional code, please ensure that you enter it where prompted on the payment page during the order process. If your promotional code qualifies, your deduction will be displayed in the payment summary.
2. Promotional codes, discounts and sale offers are subject to change at any time in accordance with the brands we sell and their terms of trading with us as well as their stock levels.
3. Our 10% off first orders code is applicable to certain products only and cannot be redeemed against; Arte, Hooked On Walls, Charlotte Jade or Glitter Wall Store Products.  Discounts do not apply to shipping costs.
4. Our NEW15 15% off orders over £150 code is applicable to certain product only and cannot be redeemed against; Arte, Hooked On Walls, Charlotte Jade or Glitter Wall Store Products.  Discounts do not apply to shipping costs.
5. You may only use one promotional code for each order. You cannot apply promotional codes to orders that you have already placed or against Products that we have already delivered to you. We reserve the right to cancel orders if an unauthorised promotional code is used. Additional terms and conditions may apply to certain promotions, please check the Website for further details.
6. Promotional codes do not stack and are not applicable with sale items as these are already reduced.
7. Promotional codes do not apply to samples.  Samples are charged at 75p per sample plus relevant postal fees.  Sample orders are none-refundable once placed.

1. You can pay for Products using a debit card or credit card. We accept the following cards: Visa, MasterCard, PayPal, Solo and Maestro.
2. By ordering Products from us through our Website, you authorise us to perform credit and anti-fraud checks on you and the payment method that you have provided. These checks may be required, amongst other things, to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and accept that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.
3. If the amount due from you for your order cannot be debited or charged, for whatever reason, your order may be cancelled (we will notify you of this using the contact details you provided during the order process).
4. Your debit card or credit card will not be charged until we issue an Order Confirmation (at which point we take payment for the Products and all applicable delivery charges in full).
5. For orders on our Pre-Ordering system a deposit is taken to secure your order.  This forms your contract with us for us to supply your Product on the stated release date.  Your order will be processed once full payment is received from you, and you will be notified by email when your Product is available for full payment.  Products ordered under the Pre-Ordering system will not be dispatched until all funds are received.

Standard Wallpaper Rolls

Returns

If you wish to return standard wallpaper rolls bought from our online store, we'll be happy to refund or exchange a product providing, it's in fully resalable condition. We are unable to accept returns of part orders (5 rolls/metres) of wallpaper due to supplier restrictions. Wallpaper returns are subject to a 30% restocking charge excluding our shipping charges. Returns should be made within 30 days of purchase and in original, undamaged and unopened packaging.

Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charges.

Faulty wallpaper

If your parcel arrives damaged then please refuse deliver, clearly state to the driver reason for refusal; if you accept receipt of a damaged parcel then we are unable to raise this with our courier company.

Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the product labels and / or packaging until you have finished decorating.

If you discover a fault, you will be asked to send a photograph of the Product clearly showing the fault along with a description of the fault and a photo of the product packaging if the Product arrived damaged.

Where a Product is inspected and deemed to be faulty; we will arrange collection at our cost. If the product is defective in any way or has a fault, a full replacement or refund will be made provided it has not been applied to the wall.

A refund will not be issued once the product has been hung / cut and / or applied to the wall. We also cannot be held responsible for decorators’ costs when goods are not inspected prior to hanging.

All glitter wallpaper is bespoke and made to order.

Orders placed for these products are non-refundable. We are unable to refund these products once they have been cut and applied to the wall.

Glitter wallpaper products must be opened upon receipt and thoroughly inspected within 24 hours of receipt of delivery. Your order must be rolled out and inspected in its entirety for faults or shading differences. In lighter shades of glitter wallpaper there may be darker flecks visible; these are part of the manufacturing process and therefore not a defect of the Product and can normally be brushed out with a soft brush.

If your parcel arrives damaged then please refuse delivery; if you accept receipt of a damaged parcel then we are unable to raise this with our courier company.

Where items have been applied to the wall / cut into lengths no refunds will be given. No decorators costs will be reimbursed where a faulty Product has been applied to the wall and our decorating instructions have not been followed.  

Any faults should be reported immediately via email stating your order number together with photographs for inspection. Should you product deemed to be faulty once our Quality Control Team have reviewed your case then you will be offered a replacement.

All of the faulty Product is to be returned to us in original packaging in its entirety. Returns will be borne at our cost only where items are faulty.