This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says Products must be as described, fit for purpose and of satisfactory quality. During the expected life of your Product your legal rights entitle you to the following:
– up to 30 days: if your Product is faulty, then you can get a refund.
– up to six months: if your faulty Product can't be repaired or replaced, then you're entitled to a full refund, in most cases.
If you wish to exercise your legal rights to reject Products you must either post them back to us or, if they are not suitable for posting you will pay the costs of postage or collection. Please contact customer services on email@example.com to arrange a return subject to our returns policy below.