This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says Products must be as described, fit for purpose and of satisfactory quality. During the expected life of your Product your legal rights entitle you to the following:
– up to 30 days: if your Product is faulty, then you can get a refund.
– up to six months: if your faulty Product can't be repaired or replaced, then you're entitled to a full refund, in most cases.
- by law bespoke, personalised and made to order products are non-refundable
If you wish to exercise your legal rights to reject Products you must either post them back to us or, if they are not suitable for posting you will pay the costs of postage or collection. Please contact customer services on sales@thebestwallpaperplace.com to arrange a return subject to our returns policy below.
All glitter wallpaper is bespoke and made to order.
Orders placed for these products are non-refundable and cannot be exchanged for other colours. We are unable to refund these products once they have been cut and applied to the wall. We advise that samples are purchased prior to ordering any product.
Glitter wallpaper products must be opened upon receipt and thoroughly inspected within 24 hours of receipt of delivery. Your order must be rolled out and inspected in its entirety for faults or shading differences. In lighter shades of glitter wallpaper there may be darker flecks visible; these are part of the manufacturing process and therefore not a defect of the Product and can normally be brushed out with a soft brush.
If your parcel arrives damaged then please refuse deliver; if you accept receipt of a damaged parcel then we are unable to raise this with our courier company.
Where items have been applied to the wall / cut into lengths no refunds will be given. No decorators costs will be reimbursed where a faulty Product has been applied to the wall and our decorating instructions have not been followed.
Any faults should be reported immediately via email stating your order number together with photographs for inspection. Should you product deemed to be faulty once our Quality Control Team have reviewed your case then you will be offered a replacement.
All of the faulty Product is to be returned to us in original packaging in its entirety. Returns will be borne at our cost only where items are faulty.