COVID-19 Information Page

Last Updated 30.03.2020

These are extraordinary times and I know that, like all of us here at The Best Wallpaper Place, many of you are concerned about Coronavirus (COVID-19). Our thoughts are with all those affected and the people working tirelessly to care for them.

Due to the current global crisis as a result of the COVID-19 outbreak there is some disruption to supply from some of our suppliers.  This page contains all the latest supplier information together with any specific company information regarding online orders.

At the current time you will continue to be able to browse and purchase our range of wallpapers online, and where possible (subject to brand and courier changes) have our products delivered directly to you.  For sample requests we are asking brands to post these directly to you and there may be an additional wait time in receiving your samples due to reduced staff in our partner offices.

We are updating this page as regularly as possible but for urgent enquiries would ask that you email our Sales Team on sales@thebestwallpaperplace.com with your specific enquiry.

Are You Still Accepting Online Orders?

Yes, we are still accepting online orders.   However, please note that the specific delivery messages that are applied against each brand when you are on their product pages.  We are updating these as we received emails from each supplier.

The Best Wallpaper Place is closely monitoring the developments related to COVID-19 and adhering to all regulations and guidelines from the World Health Organisation and local public health authorities. As an online retailer we remain open for business. However, we have seen an unprecedented number of orders over the last few days, and we are working hard to process all orders.

As a result of current developments orders may be delayed and take longer to reach you due to local authorities, our suppliers and courier services adhering to changing guidelines. We would ask that you please bear with us – we are working our way through all existing orders. We will contact you as soon as we have a date for your delivery.

Where a brand has closed their offices, your order can still be placed and will be fulfilled as soon as operations resume.  You will be advised of this date as soon as we have the information.  If you do not wish to proceed with your order, please advise us by email so we can cancel it.

At the current time brands who have closed their offices and we are unable to supply product for are:

  • Masureel
  • Khroma
  • Coordonne / currently delayed until Mid April
  • Thibaut 
  • Galerie
  • Romo / warehouse closed for approximately 4 weeks
  • Black Edition / warehouse closed for approximately 4 weeks
  • Mark Alexander / warehouse closed for approximately 4 weeks
  • Villa Nova / warehouse closed for approximately 4 weeks

Brands working as normal but with slightly longer lead times due to shipping delays & skeleton staff:-

  • Cole & Son - due to resume shipping 1st April
  • Altfield
  • Armani
  • Arte / Hooked On Walls
  • Borastapeter
  • Osborne & Little
  • Casamance
  • GP & J Baker
  • Eijffinger
  • Carlucci / NLXL / Mind The Gap
  • Morris & Co
  • Zoffany
  • Sandberg
  • Little Greene
  • Today Interiors
  • Zinc

Our customers, staff and brand partners are at the heart of The Best Wallpaper Place business and we are committed to supporting them in the best possible way during this complex and fast-evolving situation. We would like to thank everyone for their patience and support during these unprecedented times. 

Please note, however, due to high demand, we are experiencing longer delivery times than normal and would ask for your understanding when placing orders or sending enquiries.

FedEx Disruption

Our couriers FedEx are continuing to operate to and within impacted areas as local conditions and restrictions allow. Due to the dynamic nature of the situation, quoted transit times do not apply at present and if you require your items by a specific we are advising you to call or email us before hand.

No signature required for delivery

Please be assured that we are taking necessary precautions in affected areas as per the guidelines of local authorities. For the safety and well being of our couriers and our customers, our couriers will now only seek a verbal confirmation of delivery. This means that your recipients will not be asked to sign for deliveries, until further notice.

At the current time deliveries to the following countries are currently restricted or delayed:-

  • Austria – no service to postcodes 6444, 6450, 6456, 6458, 6551, 6571, 6553, 6555, 6561, 6562, 6563, 6574, 6580, 6580, 6754, 6767, 6888, 9844, 5640, 5630, 5612, 5611, 5632, 5542, 5645
  • Czech Republic – no service to postcodes 783 21, 783 24, 783 91, 784 01, 789 75
  • France – no service to postcodes 21000 to 21999, 25000 to 25999, 39000 to 39999, 52000 to 52999, 55000 to 55999, 57000 to 57999, 67000 to 67999, 68000 to 68999, 70000 to 70999, 71000 to 71999, 90000 to 90999
  • Italy – no service to the following areas; Acquappesa, Acquappesa Marina, Acquaviva, Agira, Aieta, Altofonte, Appignano, Ariano Irpino, Ariano Scalo, Arsita, Ascolese, Atena Lucana, Auletta, Avena, Bagaladi, Barberi, Basciano, Belvedere Marittimo, Bisenti, Blandino, Bolognetta, Bonifati, Brittoli, Buda, Buonvicino, Caggiano, Caiazzano, Calabri, Campofelice di Fitalia, Campofiorito, Cappelle sul Tavo, Caprara D’Abruzzo, Cardeto, Carpineto della Nora, Castagna Vecchia, Castel Castagna, Castiglione Messer Raimondo, Castilenti, Castronuovo di Sicilia, Cefalà Diana, Cerratina, Chatillon, Chorio, Cirella, Cirimarco, Cittadella Del Capo, Civitaquana, Civitella Casanova, Colle dell’Ascione, Collecorvino, Congiunti, Contessa Entellina, De Contra, Diamante, Elice, Embrisi, Fantuzza, Farindola, Filci, Fiorentina, Fondi, Fondi Scalo, Fontanelle, Fossatello, Fossato Ionico, Fossatone, Ganzanigo, Ghorio, Ghorio di Roccaforte, Giuliana, Godrano, Gorgazzo, Granata, Grisolia, Guardia Piemontese, Guardia Piemontese Marina, Guardia Piemontese Terme, Intavolata, La Manna, La Sounere, La Tour, Laise, Lassolaz, Le Crete, Maierà, Malafarina, Marcatobianco, Marcellina, Marina Di Belvedere Marittimo, Marina Di San Lorenzo, Masella, Mattina, Medicina, Merlin, Mezzojuso, Molaro, Montebello di Bertona, Montebello Jonico, Montecalvo Irpino, Montefino, Montenero di Bisaccia, Moscufo, Nerola, Nocciano, Orneta, Orsomarso, Osteria di Nerola, Palazzisi, Palazzo Adriano, Papasidero, Penne, Petrosa Piano Cavaliere, Piano Maglio, Piccianello, Picciano, Poiarelli, Polla, Pollella, Pontey, Portonovo, Posillesi, Prelaz Di Pontey, Promiod, Riccia, Rocca, Roccafinadamo, Roccaforte Del Greco, Roghudi, Ronzano, Sala Consilina, Salemi, Saline Ioniche, Salto di Fondi, San Cirò, San Fantino, San Lucido, San Magno, San Nicola Arcella, San Nicola Belvedere Marittimo, San Pantaleone, San Vito Brittoli, Sangineto, Sangineto Lido, Sant’ Andrea, Sant’ Antonio, Sant’ Elia, Santa Cristina Gela, Santa Domenica Talao, Santa Lucia di Collecorvino, Santa Maria del Cedro, Santa Teresa, Sassano, Spoltore, Taverne, Terme Luigiane, Torin, Torrevecchia, Tortora, Tortora Marina, Tremoli, Trinità, Troiano, Trunca, Turco, Ulmi, Ussel, Varco Notar Ercole, Verbicaro Vestea, Vicoli, Villa Bozza, Villa Celiera, Villa Fontana, Villa Raspa, Villa San Romualdo, Villa Santa Maria Spoltore, Villafrati, Vizioso.
  • India - all services suspended.
  • Norway - We anticipate service delays for all shipments, both domestic and international. Pick up and deliveries services are delayed.
  • Spain – no service to Igualada-IG3 (08280, 08281, 08282, 08283, 08289, 08293, 08294, 08712, 08717, 08718, 08719, 08773, 08777, 08779, 08781, 08783, 08784, 08785, 08786, 08787, 08789)
  • Portugal – no service to Porto - OPO (3880, 3884, 3885)
  • Taiwan – all services suspended
  • Hong Kong SAR / China – all services suspended
  • USA - services running but with some delays due to state / city closures

Across Europe

All non-essential shops and services are closed in the vast majority of European countries (including Spain, Portugal, Poland, Italy, Belgium, France, Germany and Switzerland). We are therefore not able to deliver to any non-essential retail stores in replacement of domestic addresses.

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