These are extraordinary times and I know that, like all of us here at The Best Wallpaper Place, many of you are concerned about Coronavirus (COVID-19). Our thoughts are with all those affected and the people working tirelessly to care for them.
Due to the current global crisis as a result of the COVID-19 outbreak there is some disruption to supply from some of our suppliers. This page contains all the latest supplier information together with any specific company information regarding online orders.
At the current time you will continue to be able to browse and purchase our range of wallpapers online, and where possible (subject to brand and courier changes) have our products delivered directly to you. For sample requests we are asking brands to post these directly to you and there may be an additional wait time in receiving your samples due to reduced staff in our partner offices.
We are updating this page as regularly as possible but for urgent enquiries would ask that you email our Sales Team on sales@thebestwallpaperplace.com with your specific enquiry.
Are You Still Accepting Online Orders?
Yes, we are still accepting online orders. However, please note that the specific delivery messages that are applied against each brand when you are on their product pages. We are updating these as we received emails from each supplier.
The Best Wallpaper Place is closely monitoring the developments related to COVID-19 and adhering to all regulations and guidelines from the World Health Organisation and local public health authorities. As an online retailer we remain open for business. However, we have seen an unprecedented number of orders over the last few days, and we are working hard to process all orders.
As a result of current developments orders may be delayed and take longer to reach you due to local authorities, our suppliers and courier services adhering to changing guidelines. We would ask that you please bear with us – we are working our way through all existing orders. We will contact you as soon as we have a date for your delivery.
Where a brand has closed their offices, your order can still be placed and will be fulfilled as soon as operations resume. You will be advised of this date as soon as we have the information. If you do not wish to proceed with your order, please advise us by email so we can cancel it.
At the current time brands who have closed their offices and we are unable to supply product for are:
Brands working as normal but with slightly longer lead times due to shipping delays & skeleton staff:-
Our customers, staff and brand partners are at the heart of The Best Wallpaper Place business and we are committed to supporting them in the best possible way during this complex and fast-evolving situation. We would like to thank everyone for their patience and support during these unprecedented times.
Please note, however, due to high demand, we are experiencing longer delivery times than normal and would ask for your understanding when placing orders or sending enquiries.
Our couriers FedEx are continuing to operate to and within impacted areas as local conditions and restrictions allow. Due to the dynamic nature of the situation, quoted transit times do not apply at present and if you require your items by a specific we are advising you to call or email us before hand.
No signature required for delivery
Please be assured that we are taking necessary precautions in affected areas as per the guidelines of local authorities. For the safety and well being of our couriers and our customers, our couriers will now only seek a verbal confirmation of delivery. This means that your recipients will not be asked to sign for deliveries, until further notice.
At the current time deliveries to the following countries are currently restricted or delayed:-
Across Europe
All non-essential shops and services are closed in the vast majority of European countries (including Spain, Portugal, Poland, Italy, Belgium, France, Germany and Switzerland). We are therefore not able to deliver to any non-essential retail stores in replacement of domestic addresses.
